Product Defects or Damages

We strive to ensure every product arrives in perfect condition. However, if you received a defective or damaged item, please let us know right away.

Reporting an Issue

As soon as you notice any defects or damage, report it to us within 14 days of delivery by:

• Online: Visit exampleretailer.com/returns and click "Damaged/Defective Item"
• Phone: Call 1-800-555-0199 and say "Product Issue"
• Email: Send photos and details to [e-mail]

Be prepared to provide your order number and a description of the issue.

Replacement or Refund

Once the issue is reported, our team will work quickly to make it right with either:

• Replacement Item: A new replacement product will be shipped at no extra cost
• Refund: You'll receive a full refund, including shipping costs if applicable

In some cases, you may need to return the damaged item first before a replacement ships or refund is issued.

Product Quality Promise

We stand behind the quality and craftsmanship of all our products. If you are not fully satisfied due to a defect or manufacturing issue, just let us know. We'll make it right with a replacement, repair, or refund - whichever works best for your situation.

Your satisfaction is our top priority. Don't hesitate to reach out if you have any issues with a product you purchased.